РЕГЛАМЕНТ (ЕС) N 261/2004 ЕВРОПЕЙСКОГО ПАРЛАМЕНТА И СОВЕТА ОБ УСТАНОВЛЕНИИ ОБЩИХ ПРАВИЛ В ОБЛАСТИ КОМПЕНСАЦИИ И СОДЕЙСТВИЯ ПАССАЖИРАМ В СЛУЧАЕ ОТКАЗА В ПОСАДКЕ, ОТМЕНЫ ИЛИ ДЛИТЕЛЬНОЙ ЗАДЕРЖКИ АВИАРЕЙСА И ОБ ОТМЕНЕ РЕГЛАМЕНТА (ЕЭС) N 295/91. Регламент. Европейский Союз. 11.02.04 261/2004

Article 5
                             Cancellation

     1.  In case of cancellation of a flight, the passengers concerned
shall:
     (a)  be  offered  assistance  by  the  operating  air  carrier in
accordance with Article 8; and
     (b)  be  offered  assistance  by  the  operating  air  carrier in
accordance  with  Article 9 (1) (a) and 9 (2), as well as, in event of
re-routing  when  the reasonably expected time of departure of the new
flight  is  at least the day after the departure as it was planned for
the  cancelled  flight,  the assistance specified in Article 9 (1) (b)
and 9 (1) (c); and
     (c)  have  the right to compensation by the operating air carrier
in accordance with Article 7, unless:
     (i)  they  are  informed  of  the cancellation at least two weeks
before the scheduled time of departure; or
     (ii)  they are informed of the cancellation between two weeks and
seven  days  before  the  scheduled  time of departure and are offered
re-routing,  allowing them to depart no more than two hours before the
scheduled  time of departure and to reach their final destination less
than four hours after the scheduled time of arrival; or
     (iii)  they are informed of the cancellation less than seven days
before  the  scheduled  time  of departure and are offered re-routing,
allowing  them  to  depart  no more than one hour before the scheduled
time  of  departure and to reach their final destination less than two
hours after the scheduled time of arrival.
     2.   When   passengers  are  informed  of  the  cancellation,  an
explanation shall be given concerning possible alternative transport.
     3.  An  operating  air  carrier  shall  not  be  obliged  to  pay
compensation  in  accordance  with Article 7, if it can prove that the
cancellation  is caused by extraordinary circumstances which could not
have been avoided even if all reasonable measures had been taken.
     4. The burden of proof concerning the questions as to whether and
when the passenger has been informed of the cancellation of the flight
shall rest with the operating air carrier.