РЕГЛАМЕНТ (ЕС) N 261/2004 ЕВРОПЕЙСКОГО ПАРЛАМЕНТА И СОВЕТА ОБ УСТАНОВЛЕНИИ ОБЩИХ ПРАВИЛ В ОБЛАСТИ КОМПЕНСАЦИИ И СОДЕЙСТВИЯ ПАССАЖИРАМ В СЛУЧАЕ ОТКАЗА В ПОСАДКЕ, ОТМЕНЫ ИЛИ ДЛИТЕЛЬНОЙ ЗАДЕРЖКИ АВИАРЕЙСА И ОБ ОТМЕНЕ РЕГЛАМЕНТА (ЕЭС) N 295/91. Регламент. Европейский Союз. 11.02.04 261/2004

Article 14
           Obligation to inform passengers of their rights

     1.  The  operating  air  carrier  shall ensure that at check-in a
clearly legible notice containing the following text is displayed in a
manner  clearly  visible to passengers: "If you are denied boarding or
if  your flight is cancelled or delayed for at least two hours, ask at
the  check-in  counter  or  boarding  gate  for  the text stating your
rights, particularly with regard to compensation and assistance".
     2.  An  operating  air  carrier  denying boarding or cancelling a
flight  shall  provide  each  passenger affected with a written notice
setting  out  the  rales  for compensation and assistance in line with
this  Regulation.  It  shall also provide each passenger affected by a
delay  of  at  least  two hours with an equivalent notice. The contact
details  of  the  national  designated  body referred to in Article 16
shall also be given to the passenger in written form.
     3.  In  respect  of  blind  and  visually  impaired  persons, the
provisions   of  this  Article  shall  be  applied  using  appropriate
alternative means.