РЕГЛАМЕНТ (ЕС) N 261/2004 ЕВРОПЕЙСКОГО ПАРЛАМЕНТА И СОВЕТА ОБ УСТАНОВЛЕНИИ ОБЩИХ ПРАВИЛ В ОБЛАСТИ КОМПЕНСАЦИИ И СОДЕЙСТВИЯ ПАССАЖИРАМ В СЛУЧАЕ ОТКАЗА В ПОСАДКЕ, ОТМЕНЫ ИЛИ ДЛИТЕЛЬНОЙ ЗАДЕРЖКИ АВИАРЕЙСА И ОБ ОТМЕНЕ РЕГЛАМЕНТА (ЕЭС) N 295/91. Регламент. Европейский Союз. 11.02.04 261/2004

Article 16
                            Infringements

     1.  Each  Member State shall designate a body responsible for the
enforcement  of  this  Regulation  as  regards  flights  from airports
situated  on  its  territory  and flights from a third country to such
airports.  Where  appropriate,  this  body  shall  take  the  measures
necessary  to  ensure that the rights of passengers are respected. The
Member  States  shall  inform the Commission of the body that has been
designated in accordance with this paragraph.
     2.  Without  prejudice to Article 12, each passenger may complain
to  any  body  designated under paragraph 1, or to any other competent
body  designated  by  a Member State, about an alleged infringement of
this  Regulation  at any airport situated on the territory of a Member
State  or  concerning  any  flight  from a third country to an airport
situated on that territory.
     3.  The sanctions laid down by Member States for infringements of
this Regulation shall be effective, proportionate and dissuasive.